Shipping

We pride ourselves in shipping your products in a timely manner. If you receive your materials and they do not meet your expectations, we want to know. We will make your purchase right or refund your money with no questions asked.
 

We take great care in the packaging of your purchase. Once you receive your shipment please inspect each piece individually. If any items are damaged please call us immediately. If all original packing and contents are not retained by buyer, then buyer assumes all liability for damaged goods. These are the rules that Fed Ex applies to us.
 

All materials shipped via Fed Ex Ground.

Shipping charges, including handling and insurance for orders in the United States are:
 

*Bridge pins and bone nut and saddles are shipped via USPS for a flat rate of $6.
 

All international orders are shipped via USPS Priority. Purchaser pays exact shipping cost plus $7 to cover the cost of shipping materials. The charges for your country’s taxes or import duties are not included in your payment for your purchase or shipping. These costs, if any, are the responsibility of the purchaser.
If you would like a shipping quote prior to ordering, please email us and we will forward shipping rates.
 

Returns
You have 10 business days to decide whether or not you are satisfied with your purchase. If you are not completely satisfied with your purchase we will gladly issue a refund, less shipping and handling, or offer an exchange. If an item is exchanged, please note that shipping charges are additional.

Damaged Goods
We take great care in the packaging of your purchase. When you receive your shipment, please inspect each piece individually. If any items were damaged during shipping please call immediately. Please keep the damaged item in the original box with all packing material. If this is not kept for carrier inspection, Colonial Tonewoods is relieved from all responsibility for any damage.

Returns

When you receive your order from Colonial Tonewoods you have 14 business days to decide whether or not you are satisfied with your purchase. If you are not completely satisfied with your purchase we will gladly issue a refund of your purchase price, minus shipping charges in the same manner as your purchase was paid for, ie; Credit Card, Check, Paypal, etc.

Please return your purchase in its original packaging, unaltered or worked, and insure it for its purchase price.